Customer Assistance -
Notification
BMW Import Processing Center
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excellence
in design, engineering, and service is among
the best in the world. And we invest heavily
every year in our people and facilities to
ensure that our quality standards are consis-
tently applied from the factory to the BMW
center. Part of that investment program is
devoted to our multi-million-dollar
During a specific period (usually the earlier of
12
months or 12,000 miles, though this
period varies by state), some states
require us or our authorized BMW center,
to repair in a reasonable number of attempts,
any defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
Import Processing Centers staffed by our
highly trained specialists.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its trans-
atlantic shipment to the United States.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle which
may occur during transportation from the
factory to the United States are normally
detected and corrected at the Import
Processing Centers in the United States.
Any defect in material or workmanship which
occurs during the warranty period is covered
under the New Vehicle Limited Warranty.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
Special Programs
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLYTO BMW OF NORTH
AMERICA OFTHE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAMTO PAY ALL OR PART OFTHE
COST OF CERTAIN REPAIRS BEYONDTHE
TERMS OFTHEWARRANTY. CHECKWITH
YOUR BMW CENTERTO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLETOYOUR MOTOR
VEHICLE.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O.BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
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| Categories | BMW Manuals |
|---|---|
| Tags | BMW 325Ci, BMW 330Ci, BMW E46 |
| Model Year | 2004 |
| Download File |
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| Document File Type | |
| Copyright | Attribution Non-commercial |
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