Warranty Cont’d
incidental, special and consequential damages
arising out of or relating to the Mobile Connector,
including, but not limited to, transportation to
and from a Tesla Authorized Service Center, loss
of Mobile Connector or vehicle value, loss of time,
loss of income, loss of use, loss of personal or
commercial property, inconvenience or
aggravation, emotional distress or harm,
commercial loss (including but not limited to lost
profits or earnings), towing charges, bus fares,
vehicle rental, service call charges, gasoline
expenses, lodging expenses, damage to tow
vehicle, and incidental charges such as telephone
calls, facsimile transmissions, and mailing
expenses.
controversies arise between you and Tesla
related to this Connector Limited Warranty, Tesla
will explore all possibilities for an amicable
settlement. In case an amicable settlement is not
reached, Tesla requires you to submit to our
dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT
(“NCDS”)
P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to
our dispute settlement program and wait for a
decision to be issued prior to pursuing any
remedy under federal or state laws (including 15
U.S.C. Section 2310 or California Civil Code
Section 1793.22(b)), although you may be
entitled to pursue a remedy without submitting
under certain state laws or if you pursue any
rights or remedies not created by these laws. This
dispute settlement program administered by
NCDS is free of charge to you and is conducted
by local NCDS professionals who are trained and
experienced in mediation and arbitration.
The above limitations and exclusions shall apply
whether your claim is in contract, tort (including
negligence and gross negligence), breach of
warranty or condition, misrepresentation
(whether negligent or otherwise) or otherwise at
law or in equity, even if Tesla is advised of the
possibility of such damages or such damages are
reasonably foreseeable.
WARRANTY ENFORCEMENT LAWS
AND DISPUTE RESOLUTION
NCDS resolves disputes involving this Connector
Limited Warranty which arise during the
applicable extended service period specified in
this Connector Limited Warranty. You must file a
request for arbitration with NCDS within 60 days
(or 6 months in certain jurisdictions) of the
expiration of the applicable extended service
period, provided you notified Tesla of the alleged
defect was brought to the attention of Tesla
during the applicable extended service period.
To the fullest extent allowed by the law of your
jurisdiction, Tesla requires that you first provide
Tesla, during the applicable period specified in
this Connector Limited Warranty, with
notification of any manufacturing defect within a
reasonable time to allow Tesla an opportunity to
make any needed repairs, before you submit to
our dispute settlement program. Please send
your written notification to:
To initiate arbitration, you must contact NCDS at
1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI
48046, and complete an NCDS customer claim
form and mail it to NCDS. Please also provide a
copy of your written notification sent to Tesla
and/or all information required in such
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service
notification specified above, your desired
resolution, and all receipts if requesting
reimbursement. Upon receipt of your request,
NCDS will contact you regarding the status of
your case and provide you with additional details
about the program.
Please include the following information:
•
•
•
Mobile Connector and Invoice Date;
your name and contact information;
name and location of the Tesla Store and/or
Tesla Service Center nearest you;
When NCDS receives your request, it will be
forwarded to Tesla for response. After analyzing
all information pertaining to your case, NCDS will
schedule a technical evaluation if applicable. If
you request it, an oral hearing will be held prior to
a decision being rendered. At this hearing, all
•
•
Description of the defect; and
History of the attempts you have made with
Tesla to resolve the concern, or of any repairs
or services that were not performed by Tesla.
In the event any disputes, differences or
8
| Categories | Tesla, Tesla Model S |
|---|---|
| Download File |
|
| Document Type | Owners Manual |
| Language | English |
| Product Brand | Tesla, Model S |
| Document File Type | |
| Copyright | Attribution Non-commercial |
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