Roadside emergencies
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
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24–hours, seven days a week
for the New Vehicle Limited Warranty period of three years or 60,000 km
(
36,000 miles) , whichever occurs first on Ford and Mercury vehicles, and
four years or 80,000 km (50,000 miles) on Lincoln vehicles.
Roadside assistance will cover:
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changing a flat tire
jump-starts
lock-out assistance
limited fuel delivery
towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement) .
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession) .
Ca nadia n cust ome rs refer to you r Own er In for ma tion Guide for
infor ma tion on :
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Coverage period
Exact fuel amounts
Towing of your disabled vehicle
Emergency travel expense reimbursement
Travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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| Categories | Ford Explorer Manuals, Ford Manuals |
|---|---|
| Model Year | 2002 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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