ROADSIDE ASSISTANCE
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
ROADSIDE ASSISTANCEoadside Assistance
States and Canada for the duration of your warranty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752)
.
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to you by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
INSTRUCTIONS FOR TRANSPORTERS
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described. Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to activate Jack mode, which disables self-leveling:
1.
Touch CONTROLS on the bottom left of the touchscreen.
Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
Touch Jack.
2.
3.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
CAUTION: Failure to activate Jack mode on a Model S equipped with active air suspension can
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1.
Shift into Park.
2.
Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
Tow Mode.
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION: If the electrical system is not working, and you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s specifications and recommended load capacity.
Call 1-877-79TESLA (1-877-798-3752)
| Categories | Tesla, Tesla Model S |
|---|---|
| Download File |
|
| Document Type | Quick Reference Guide |
| Language | English |
| Product Brand | Tesla, Model S |
| Document File Type | |
| Copyright | Attribution Non-commercial |
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