Warranty (North America)
Warranty (North America)
Please send your written notification to:
Vehicles registered in the U.S.:
Tesla Motors, Inc.
Vehicles registered in Canada:
Tesla Motors Canada, Inc.
3500 Deer Creek Road
7175 Tranmere Road, Unit #2
Mississauga, Ontario L5S 1N4
Attention: Vehicle Service
Palo Alto, California 94304
Attention: Vehicle Service
1-877-79-TESLA (1-877-798-3752)
1-877-79-TESLA (1-877-798-3752)
Please include the following information:
•
•
•
•
•
•
Your name and contact information;
VIN;
Name and location of the Tesla Store and/or Tesla Service Center nearest you;
Vehicle delivery date;
Current mileage;
Description of the defect; and
History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the
concern, or of any repairs or services that were not performed by a Tesla Service Center or Tesla
authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In case
an amicable settlement is not reached, Tesla offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to our dispute settlement program and wait for a
decision to be issued prior to pursuing any remedy under federal or state laws (including 15 U.S.C.
Section 2310 or California Civil Code Section 1793.22(b)), although you may be entitled to pursue a
remedy without submitting under certain state laws or if you pursue any rights or remedies not
created by these laws. This dispute settlement program administered by NCDS is free of charge to
you and is conducted by local NCDS professionals who are trained and experienced in mediation
and arbitration.
NCDS resolves disputes involving this New Vehicle Limited Warranty which arise during the
applicable warranty period specified in this New Vehicle Limited Warranty. However, NCDS will not
arbitrate claims involving a vehicle used primarily for commercial purposes unless the “Lemon Law”
of your state covers (1) vehicles used for commercial purposes or (2) claims that an air bag failed to
deploy or deployed when it should not have. You must file a request for arbitration with NCDS within
60 days (or 6 months in certain jurisdictions) of the expiration of the applicable warranty period,
provided you sent written notice to Tesla, as specified above, of the alleged defect during the
applicable warranty period.
To initiate arbitration, you must contact NCDS at 1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI
48046, and complete an NCDS customer claim form and mail it to NCDS. Please also provide a copy
of your written notification sent to Tesla and/or all information required in such notification specified
above, your desired resolution, and all receipts if requesting reimbursement. Upon receipt of your
request, NCDS will contact you regarding the status of your case and provide you with additional
details about the program.
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MODEL S
| Categories | Tesla, Tesla Model S |
|---|---|
| Download File |
|
| Document Type | Quick Reference Guide |
| Language | English |
| Product Brand | Tesla, Model S |
| Document File Type | |
| Copyright | Attribution Non-commercial |
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