CustomerAssistance
Oralpresentations
Ifyouwouldliketomakeanoralpresentation,indicateYEStoquestion
6
ontheapplication.Whileitisyourrighttomakeanoralpresentation
beforetheBoard,thisisnotarequirementandtheBoardwilldecidethe
casewhetherornotanoralpresentationismade.Anoralpresentation
mayberequestedbytheBoardaswell.
Makingadecision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoard’sdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
TorequestaDSBBrochure/Application
Forabrochure/application,speaktoyourdealerorwrite/calltothe
Boardatthefollowingaddress/phonenumber:
DisputeSettlementBoard
P.O.Box5120
Southfield,MI48086–5120
1
–800–428–3718
YoumayalsocontacttheNorthAmericanCustomerRelationshipCenter
at1-800-392-3673(Ford),TDDforthehearingimpaired:1-800-232-5952
orbywritingtotheCenteratthefollowingaddress:
FordMotorCompany
CustomerRelationshipCenter
16800
ExecutivePlazaDrive
P.O.Box6248
Dearborn,Michigan48121
144
| Categories | Ford Escort Manuals, Ford Manuals |
|---|---|
| Model Year | 2002 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(1 votes, average: 5 out of 5)
Automotive readers have rated 2002 Ford Escort Owners Manual 5.0 out of 5.0 based on 1 product reviews. This is a very easy website to understand what to do to download a PDF and thanks for the helpful info...