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Customer Assistance
6.
7.
Yourauthorizeddealer’snameandlocation
Thenatureofyourproblemand/orcauseofdissatisfaction.
TheDepartment,incooperationwiththelocalMazdaService
Representative,willreviewthecasetodetermineifeverythingpossible
hasbeendonetoensureyoursatisfaction.
Pleaserecognizethattheresolutionofserviceproblemsinmostcases
requirestheuseofyourauthorizeddealer’sservicefacilities,personnel
andequipment.Weurgeyoutofollowtheabovethreestepsinsequence
thereforeformosteffectiveresults.
Mediation/Arbitration Program
CIMS #1493251
com_mediation-arbit-mazda
itdseq=238
OccasionallyacustomerconcerncannotberesolvedthroughMazda’s
CustomerSatisfactionProgram.Ifafterexhaustingproceduresinthis
manual,yourconcernisstillnotresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministered
bytheCanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwill
adviseyouabouthowyourconcernmaybereviewedandresolvedbyan
independentthirdpartythroughbindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andour
authorizeddealers.Mazda’sparticipationinCAMVAPmakesavaluable
contributiontoourachievingthatgoal.Thereisnochargeforusing
CAMVAP.CAMVAPresultsarefast,fairandfinalastheawardisbinding
onbothyouandMazdaCanadaInc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
CIMS #1493253
com_camvap-mazda2
itdseq=239
ForvehiclesdeliveredtoauthorizedCanadiandealerships.Ifaspecific
itemofconcernarises,whereasolutioncannotbereachedbetweenan
owner,Mazda,and/oroneofit’sauthorizeddealers(thatallparties
cannotagreeupon),theownermaywishtousetheservicesofferedby
theCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassist
consumersinschedulingandpreparingfortheirarbitrationhearings.
However,beforeyoucanproceedwithCAMVAPyoumustfollowyour
Mazdadisputeresolutionprocessasoutlinedpreviously.
CAMVAPisfullyimplementedinallprovincesandterritories.Consumers
wishingtoobtainfurtherinformationabouttheProgramcanobtainan
informationbookletfromtheirauthorizeddealer,theProvincial
Administratorat1(800)207-0685,orbycontactingtheCanadianMotor
VehicleArbitrationOfficeAt:
205
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REVIEW COPY ——
2007
B-Series (mbs), Owners Guide (post-2002-fmt) (own2002), Market: USA (fus)
| Categories | Mazda B-Series Manuals, Mazda Manuals |
|---|---|
| Tags | Mazda B2300, Mazda B4000 |
| Model Year | 2007 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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