CustomerInformation
CustomerAssistance
Thewholeprocessnormallytakes40daysorless.Thearbitrationdecisionisnotbinding
onyouorMazdaelseyouacceptthedecision.FormoreinformationaboutBBBAUTO
LINE,includingcurrenteligibilitystandards,pleasecall1-800-955-5100orvisittheBBB
websiteatwww.lemonlaw.bbb.org.
BeingtrulycommittedtocustomersatisfactionismorethanaphrasewithMazda.Wehope
tosatisfyeverycustomerdirectly,butifthereiseveraquestionaboutourdecision,Mazda
believesinprovidingafast,fairandfreemethodsuchastheBBBAUTOLINEtoensure
Mazdadeliversonourcommitmenttodotherightthingforourcustomers!
ForCaliforniaResidents:
1.
MazdaNorthAmericanOperations(“Mazda”)participatesinBBBAUTOLINE,a
mediation/arbitrationprogramadministeredbytheCouncilofBetterBusinessBureaus
[4200
WilsonBoulevard,Arlington,Virginia22203]throughlocalBetterBusiness
Bureaus.BBBAUTOLINEandMazdahavebeencertifiedbytheArbitration
CertificationProgramoftheCaliforniaDepartmentofConsumerAffairs.
2.
IfyouhaveaproblemarisingunderaMazdawrittenwarranty,weencourageyouto
bringittoourattention.Ifweareunabletoresolveit,youmayfileaclaimwithBBB
AUTOLINE.ClaimsmustbefiledwithBBBAUTOLINEwithinsix(6)monthsafter
theexpirationofthewarranty.
3.
4.
TofileaclaimwithBBBAUTOLINE,call1-800-955-5100.Thereisnochargeforthe
call.
InordertofileaclaimwithBBBAUTOLINE,youwillhavetoprovideyournameand
address,thebrandnameandvehicleidentificationnumber(VIN)ofyourvehicle,anda
statementofthenatureofyourproblemorcomplaint.Youwillalsobeaskedtoprovide:
theapproximatedateofyouracquisitionofthevehicle,thevehicle'scurrentmileage,the
approximatedateandmileageatthetimeanyproblem(s)werefirstbroughttothe
attentionofMazdaoroneofourdealers,andastatementofthereliefyouareseeking.
5.
BBBAUTOLINEstaffmaytrytohelpresolveyourdisputethroughmediation.If
mediationisnotsuccessful,orifyoudonotwishtoparticipateinmediation,claims
withintheprogram'sjurisdictionmaybepresentedtoanarbitratorataninformal
hearing.Thearbitrator'sdecisionshouldordinarilybeissuedwithin40daysfromthe
timeyourcomplaintisfiled;theremaybeadelayof7daysifyoudidnotfirstcontact
Mazdaaboutyourproblem,oradelayofupto30daysifthearbitratorrequestsan
inspection/reportbyanimpartialtechnicalexpertorfurtherinvestigationandreportby
BBBAUTOLINE.
9-4
| Categories | Mazda 5 Manuals |
|---|---|
| Model Year | 2009 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(3 votes, average: 5 out of 5)
Automotive readers have rated 2009 Mazda 5 Owners Manual 5.0 out of 5.0 based on 3 product reviews. I was elated to find this very useful English version on-line.
Thanks for sharing.
This is a great manual and should be used with confidence. Great product. Good presentation.
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