Introduction
20
Rhode Island, and Vermont Emission
Control System Warranty
Mercedes-Benz USA, LLC
Customer Assistance Center
RState Warranty Enforcement Laws (Lemon One Mercedes Drive
Laws)
Montvale, NJ 07645-0350
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
Under California law you may be entitled to a be performed at regular intervals.
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
malfunctions in the vehicle that are covered
by its express warranty. During the period of
Roadside Assistance
18
months from original delivery of the
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
vehicle or the accumulation of 18000 miles
(approximately 29000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
1-800-FOR-MERCedes
(1-800-367-6372)
(in the USA) 1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
(1)
the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
24
hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
(2)
(3)
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the vehicle is out of service by reason of the Service and Warranty Information
repair of the same or different substantial Booklet, or simply call the Mercedes-Benz
defects or malfunctions for a cumulative Customer Assistance Center (in the USA) at
total of more than 30 calendar days.
1-800-FOR-MERCedes (1-800-367-6372), or
Customer Service (in Canada) at
Written notification should not be sent to a
dealer, it should be addressed to
1-800-387-0100.
This will assist us in
| Categories | Mercedes-Benz Manuals, Mercedes-Benz SL-Class Manuals |
|---|---|
| Tags | Mercedes Benz SL63 AMG, Mercedes-Benz R230, Mercedes-Benz SL550, Mercedes-Benz SL600, Mercedes-Benz SL65 AMG |
| Model Year | 2011 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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