Customer Assistance
Makingadecision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoard’sdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
To request a DSB Brochure/Application
Forabrochure/application,speaktoyourdealerorwrite/calltothe
Boardatthefollowingaddress/phonenumber:
DisputeSettlementBoard
P.O.Box5120
Southfield,MI48086–5120
1
–800–428–3718
YoumayalsocontacttheNorthAmericanCustomerRelationshipCenter
at1-800-392-3673(Ford),TDDforthehearingimpaired:1-800-232-5952
orbywritingtotheCenteratthefollowingaddress:
FordMotorCompany
CustomerRelationshipCenter
16800
ExecutivePlazaDrive
P.O.Box6248
Dearborn,Michigan48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
InthosecaseswhereyoucontinuetofeelthattheeffortsbyFordand
thedealertoresolveafactory-relatedvehicleserviceconcernhavebeen
unsatisfactory,FordofCanadaparticipatesinanimpartialthirdparty
mediation/arbitrationprogramadministeredbytheCanadianMotor
VehicleArbitrationPlan(CAMVAP).
TheCAMVAPprogramisastraight-forwardandrelativelyspeedy
alternativetoresolveadisagreementwhenallothereffortstoproducea
150
| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Model Year | 2003 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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