Introduction
20
Information for customers in
California
Maintenance
The Service and Warranty Information
Under California law you may be entitled to a Booklet describes all necessary maintenance
replacement of your vehicle or a refund of the work that should be performed at regular
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
malfunctions in the vehicle that are covered
by its express warranty. During the period of
Information Booklet for you.
18
months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
(1)
the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.
365
days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100
(Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
(2)
(3)
the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.
the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
| Categories | Mercedes-Benz Manuals, Mercedes-Benz R-Class Manuals |
|---|---|
| Tags | Mercedes Benz R350, Mercedes Benz R350 BlueTEC, Mercedes Benz V251 |
| Model Year | 2011 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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