MX-5Miata_8T72-EA-04G_Edition1Page269
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Blackplate(269,1)
CustomerInformationandReportingSafetyDefects
CustomerAssistance
Pleaserecognizethattheresolutionofserviceproblemsinmostcasesrequirestheuseof
yourMazdadealer'sservicefacilities,personnelandequipment.Weurgeyoutofollowthe
abovethreestepsinsequenceformosteffectiveresults.
qMediation/ArbitrationProgram
OccasionallyacustomerconcerncannotberesolvedthroughMazda'sCustomer
SatisfactionProgram.Ifafterexhaustingtheproceduresinthismanualyourconcernisstill
notresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministeredbythe
CanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwilladviseyouabout
howyourconcernmaybereviewedandresolvedbyanindependentthirdpartythrough
bindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andourdealers.
Mazda'sparticipationinCAMVAPmakesavaluablecontributiontoourachievingthat
goal.ThereisnochargeforusingCAMVAP.CAMVAPresultsarefast,fairandfinalasthe
awardisbindingonbothyouandMazdaCanadaInc.
qCanadianMotorVehicleArbitrationPlan(CAMVAP)
Ifaspecificitemofconcernarises,whereasolutioncannotbereachedbetweenanowner,
Mazda,and/oroneofit'sdealers(thatallpartiescannotagreeupon),theownermaywish
tousetheservicesofferedbytheCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassistconsumersinscheduling
andpreparingfortheirarbitrationhearings.However,beforeyoucanproceedwith
CAMVAPyoumustfollowyourMazdadisputeresolutionprocessasoutlinedpreviously.
9-5
FormNo.8T72-EA-04G
| Categories | Mazda Manuals, Mazda MX-5 Miata Manuals |
|---|---|
| Model Year | 2005 |
| Download File |
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| Document File Type | |
| Copyright | Attribution Non-commercial |
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