Customer assistance
Toproperlyreviewyourcase,theBoardneedsthefollowinginformation:
•
•
Legiblecopiesofalldocumentsandmaintenanceorrepairorders
relevanttothecase.
Theyear,make,model,andVehicleIdentificationNumber(VIN)listed
onyourvehicleownershiplicense.
•
•
•
•
•
Thedateofrepair(s)andmileageatthetimeofoccurrence(s).
Thecurrentmileage.
Thenameofthedealer(s)whosoldorservicedthevehicle.
Abriefdescriptionofyourunresolvedconcern.
Abriefsummaryoftheactiontakenbythedealer(s)andFordMotor
Company.
•
•
Thenames(ifknown)ofallthepeopleyoucontactedatthe
dealership(s).
Adescriptionoftheactionyouexpecttoresolveyourconcern.
Youwillreceivealetterofexplanationifyourapplicationdoesnot
qualifyforBoardreview.
Oral presentations
Ifyouwouldliketomakeanoralpresentation,indicateYEStoquestion
6
ontheapplication.Whileitisyourrighttomakeanoralpresentation
beforetheBoard,thisisnotarequirementandtheBoardwilldecidethe
casewhetherornotanoralpresentationismade.Anoralpresentation
mayberequestedbytheBoardaswell.
Making a decision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoard’sdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
260
| Categories | Ford Escape Manuals, Ford Manuals |
|---|---|
| Model Year | 2001 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(1 votes, average: 2 out of 2)
Automotive readers have rated 2001 Ford Escape Owners Manual 2.0 out of 2.0 based on 1 product reviews. yep this is a good book. I need this book in real life.