Customer assistance
Youwillreceivealetterofexplanationifyourapplicationdoesnot
qualifyforBoardreview.
Oral presentations
Ifyouwouldliketomakeanoralpresentation,indicateYEStoquestion
#6
ontheapplication.Whileitisyourrighttomakeanoralpresentation
beforetheBoard,thisisnotarequirementandtheBoardwilldecidethe
casewhetherornotanoralpresentationismade.Oralpresentationmay
berequestedbytheBoardaswell.
Making a decision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoard’sdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
To Request a DSB Brochure/Application
Forabrochure/application,speaktoyourdealerorwrite/calltothe
Boardatthefollowingaddress/phonenumber:
DisputeSettlementBoard
P.O.Box5120
Southfield,MI48086–5120
1–800–428–3718
YoumayalsocontacttheNorthAmericanCustomerAssistanceCenterat
1-800-392-3673
(Ford),TDDforthehearingimpaired:1-800-232-5952or
bywritingtotheCenteratthefollowingaddress:
FordMotorCompany
CustomerAssistanceCenter
16800
ExecutivePlazaDrive
P.O.Box6248
Dearborn,Michigan48121
280
| Categories | Ford Explorer Manuals, Ford Manuals |
|---|---|
| Document Type | User and Operator's Vehicle Manual Guide. Free Auto PDF Manual Download. |
| Model Year | 2000 |
| Download File |
|
| Document File Type | |
| Publisher | ford.com |
| Wikipedia's Page | Ford Explorer |
| Copyright | Attribution Non-commercial |
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