Customer Assistance
Board membership
TheBoardconsistsof:
•
•
Threeconsumerrepresentatives
AFordorLincolnMercurydealershiprepresentative
ConsumercandidatesforBoardmembershiparerecruitedandtrainedby
anindependentconsultingfirm.ThedealershipBoardmemberischosen
fromFordandLincolnMercurydealershipmanagement,recognizedfor
theirbusinessleadershipqualities.
WhattheBoardneeds
Tohaveyourcasereviewedyoumustcompletetheapplicationinthe
DSBbrochureandmailittotheaddressprovidedontheapplication
form.Somestateswillrequireyoutousecertifiedmail,withreturn
receiptrequested.
Yourapplicationisreviewedand,ifitisdeterminedtobeeligible,you
willreceiveanacknowledgmentindicating:
•
•
Thefilenumberassignedtoyourapplication.
Thetoll-freephonenumberoftheDSB’sindependentadministrator.
YourdealershipandaFordMotorCompanyrepresentativewillthenbe
askedtosubmitstatements.
Toproperlyreviewyourcase,theBoardneedsthefollowinginformation:
•
•
Legiblecopiesofalldocumentsandmaintenanceorrepairorders
relevanttothecase.
Theyear,make,model,andVehicleIdentificationNumber(VIN)listed
onyourvehicleownershiplicense.
•
•
•
•
•
Thedateofrepair(s)andmileageatthetimeofoccurrence(s).
Thecurrentmileage.
Thenameofthedealer(s)whosoldorservicedthevehicle.
Abriefdescriptionofyourunresolvedconcern.
Abriefsummaryoftheactiontakenbythedealer(s)andFordMotor
Company.
•
•
Thenames(ifknown)ofallthepeopleyoucontactedatthe
dealership(s).
Adescriptionoftheactionyouexpecttoresolveyourconcern.
Youwillreceivealetterofexplanationifyourapplicationdoesnot
qualifyforBoardreview.
232
2005
Escape(204)
OwnersGuide(post-2002-fmt)
USA(fus)
Categories | Ford Escape Manuals, Ford Manuals |
---|---|
Model Year | 2005 |
Download File |
|
Document File Type | |
Copyright | Attribution Non-commercial |
(2 votes, average: 5 out of 5) Automotive readers have rated 2005 Ford Escape Owners Manual 5.0 out of 5.0 based on 2 product reviews.
I am waiting to receive the Manuel now . I hope it comes in a timely manner. Good so far.
I am waiting to receive the Manuel now . I hope it comes in a timely manner. Good so far.