2003 Ford Escort Owners Manual

Customer Assistance
Oralpresentations
Ifyouwouldliketomakeanoralpresentation,indicateYEStoquestion
ontheapplication.Whileitisyourrighttomakeanoralpresentation
6
beforetheBoard,thisisnotarequirementandtheBoardwilldecidethe
casewhetherornotanoralpresentationismade.Anoralpresentation
mayberequestedbytheBoardaswell.
Makingadecision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoard’sdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
To request a DSB  Brochure/Application
Forabrochure/application,speaktoyourdealerorwrite/calltothe
Boardatthefollowingaddress/phonenumber:
DisputeSettlementBoard
P.O.Box5120
Southfield,MI48086–5120
1–800–428–3718
YoumayalsocontacttheNorthAmericanCustomerRelationshipCenter
at1-800-392-3673(Ford),TDDforthehearingimpaired:1-800-232-5952
orbywritingtotheCenteratthefollowingaddress:
FordMotorCompany
CustomerRelationshipCenter
16800
ExecutivePlazaDrive
P.O.Box6248
Dearborn,Michigan48121
125
Product Specification
CategoriesFord Escort Manuals, Ford Manuals
Model Year2003
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- 184 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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