Customer Assistance
IN CALIFORNIA (U.S. ONLY)
CaliforniaCivilCodeSection1793.2(d)requiresthat,ifamanufacturer
oritsrepresentativeisunabletorepairamotorvehicletoconformtothe
vehicle’sapplicableexpresswarrantyafterareasonablenumberof
attempts,themanufacturershallberequiredtoeitherreplacethe
vehiclewithonesubstantiallyidenticalorrepurchasethevehicleand
reimbursethebuyerinanamountequaltotheactualpricepaidor
payablebytheconsumer(lessareasonableallowanceforconsumer
use).Theconsumerhastherighttochoosewhethertoreceivearefund
orreplacementvehicle.
CaliforniaCivilCodeSection1793.22(b)presumesthatthemanufacturer
hashadareasonablenumberofattemptstoconformthevehicletoits
applicableexpresswarrantiesif,withinthefirst18monthsofownership
ofanewvehicleorthefirst29,000km(18,000miles),whicheveroccurs
first:
1.
Twoormorerepairattemptsaremadeonthesamenonconformity
likelytocausedeathorseriousbodilyinjuryOR
2.
defectorconditionthatsubstantiallyimpairstheuse,valueorsafetyof
thevehicle)OR
Fourormorerepairattemptsaremadeonthesamenonconformity(a
3.
Thevehicleisoutofserviceforrepairofnonconformitiesforatotalof
morethan30calendardays(notnecessarilyallatonetime)
Inthecaseof1or2above,theconsumermustalsonotifythe
manufactureroftheneedfortherepairofthenonconformityatthe
followingaddress:
FordMotorCompany
16800
ExecutivePlazaDrive
MailDrop3NE-B
Dearborn,MI48126
128
| Categories | Ford Escort Manuals, Ford Manuals |
|---|---|
| Model Year | 2003 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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