2006 Cadillac CTS CTS-V Owners Manual

Customer Assistance and
Information
STEP TWO:  If after contacting a member  of dealership
management, it appears your concern  cannot be
resolved by the dealership without  further help, contact
the Cadillac Customer Assistance Center,  24 hours
a day, by calling 1-800-458-8006.  In Canada, contact
the Canadian Cadillac Customer Communication  Centre
by calling 1-888-446-2000.
Customer Satisfaction Procedure
Your satisfaction and goodwill are  important to
your dealer and to Cadillac.  Normally, any concerns
with the sales transaction or  the operation of your
vehicle will be resolved by  your dealer’s sales or service
departments. Sometimes, however, despite the  best
intentions of all concerned, misunderstandings can
occur. If your concern has  not been resolved to your
satisfaction, the following steps should  be taken:
We encourage you to call  the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number  (VIN). This is
available from the vehicle registration  or title,
or the plate at the  top left of the instrument panel
and visible through the windshield.
STEP ONE:  Discuss your concern with a  member
of dealership management. Normally, concerns  can
be quickly resolved at that level.  If the matter has
already been reviewed with the  sales, service or parts
manager, contact the owner of  the dealership or
the general manager.
Dealership name and location.
Vehicle delivery date and present  mileage.
When contacting Cadillac, please remember  that
your concern will likely be  resolved at a dealer’s facility.
That is why we suggest  you follow Step One first if
you have a concern.
7-2
Product Specification
CategoriesCadillac CTS Manuals, Cadillac Manuals
Tags, ,
Model Year2006
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- 434 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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