Controls in detail
Useful features
Call priority
Remote door unlock
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
i The remote door unlock feature is
available if the relevant cellular phone network is
available.
̈
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
The SOS button will flash and the message
Connecting Call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
i The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND
system headunit.
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
̈
Then return to your vehicle at the time
arranged with the Response Center
and pull the tailgate recessed handle
for a minimum of 20 seconds until the
SOS button is flashing.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the
tailgate recessed handle again.
!
If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
The message Connecting Call
appears in the multifunction display.
1-888-923-8367
(in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
in the USA or Customer
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
(1-800-367-6372)
Service at 1-800-387-0100 in Canada.
328
| Categories | Mercedes-Benz Manuals, Mercedes-Benz R-Class Manuals |
|---|---|
| Tags | Mercedes Benz R350, Mercedes Benz V251, Mercedes-Benz R320 |
| Model Year | 2008 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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