Introduction
27
Rhode Island, and Vermont Emission
Control System Warranty
Customer Assistance Center
One Mercedes Drive
RState Warranty Enforcement Laws (Lemon
Laws)
Montvale, NJ 07645-0350
Maintenance
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
18
months from original delivery of the
vehicle or the accumulation of 18000 miles
(approximately 29000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
1-800-FOR-MERCedes (1-800-367-6372)
presumed for a retail buyer or lessee if one or (in the USA) 1-800-387-0100 (in Canada)
more of the following occurs:
will be answered by Mercedes-Benz
Customer Assistance Representatives
(1)
the same substantial defect or
24
hours a day, 365 days a year.
malfunction results in a condition that is
likely to cause death or serious bodily
For additional information refer to the
injury if the vehicle is driven, that defect Mercedes-Benz Roadside Assistance
or malfunction has been subject to repair Program brochure (in the USA) or the
two or more times, and you have directly Roadside Assistance section of the Service
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
(2)
(3)
the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
the vehicle is out of service by reason of Booklet, or simply call the Mercedes-Benz
repair of the same or different substantial Customer Assistance Center (in the USA) at
defects or malfunctions for a cumulative 1-800-FOR-MERCedes (1-800-367-6372), or
total of more than 30 calendar days.
Customer Service (in Canada) at
1-800-387-0100.
contacting you in a timely manner should the
need arise.
This will assist us in
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
| Categories | Mercedes-Benz Manuals, Mercedes-Benz SLS-Class Manuals |
|---|---|
| Tags | Mercedes Benz C197 |
| Model Year | 2011 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)