Customer Assistance
IntheUnitedStates,awarrantydisputemustbesubmittedtotheBBB
AUTOLINEbeforetakingactionundertheMagnuson-MossWarranty
Act,ortotheextentallowedbystatelaw,beforepursuingreplacement
orrepurchaseremediesprovidedbycertainstatelaws.Thisdispute
handlingprocedureisnotrequiredpriortoenforcingstatecreatedrights
orotherrightswhichareindependentoftheMagnuson-MossWarranty
Actorstatereplacementorrepurchaselaws.
IN CALIFORNIA (U.S. ONLY)
CaliforniaCivilCodeSection1793.2(d)requiresthat,ifamanufacturer
oritsrepresentativeisunabletorepairamotorvehicletoconformtothe
vehicle’sapplicableexpresswarrantyafterareasonablenumberof
attempts,themanufacturershallberequiredtoeitherreplacethe
vehiclewithonesubstantiallyidenticalorrepurchasethevehicleand
reimbursethebuyerinanamountequaltotheactualpricepaidor
payablebytheconsumer(lessareasonableallowanceforconsumer
use).Theconsumerhastherighttochoosewhethertoreceivearefund
orreplacementvehicle.
CaliforniaCivilCodeSection1793.22(b)presumesthatthemanufacturer
hashadareasonablenumberofattemptstoconformthevehicletoits
applicableexpresswarrantiesif,withinthefirst18monthsofownership
ofanewvehicleorthefirst18,000miles(29,000km),whicheveroccurs
first:
1.
Twoormorerepairattemptsaremadeonthesamenon-conformity
likelytocausedeathorseriousbodilyinjuryOR
2.
defectorconditionthatsubstantiallyimpairstheuse,valueorsafetyof
thevehicle)OR
Fourormorerepairattemptsaremadeonthesamenonconformity(a
3.
Thevehicleisoutofserviceforrepairofnonconformitiesforatotalof
morethan30calendardays(notnecessarilyallatonetime)
Inthecaseof1or2above,theconsumermustalsonotifythe
manufactureroftheneedfortherepairofthenonconformityatthe
followingaddress:
FordMotorCompany
16800
ExecutivePlazaDrive
MailDrop3NE-B
Dearborn,MI48126
257
| Categories | Ford Escape Manuals, Ford Manuals |
|---|---|
| Model Year | 2009 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)