Mazda6_8U66-EA-05F_Edition2Page335
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Blackplate(335,1)
CustomerInformation andReportingSafetyDefects
CustomerAssistance
Pleaserecognizethattheresolutionofserviceproblemsinmostcasesrequirestheuseof
yourMazdadealer'sservicefacilities,personnelandequipment.Weurgeyoutofollowthe
abovethreestepsinsequenceformosteffectiveresults.
qMediation/Arbitration Program
OccasionallyacustomerconcerncannotberesolvedthroughMazda'sCustomer
SatisfactionProgram.Ifafterexhaustingtheproceduresinthismanualyourconcernisstill
notresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministeredbythe
CanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwilladviseyouabout
howyourconcernmaybereviewedandresolvedbyanindependentthirdpartythrough
bindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andourdealers.
Mazda'sparticipationinCAMVAPmakesavaluablecontributiontoourachievingthat
goal.ThereisnochargeforusingCAMVAP.CAMVAPresultsarefast,fairandfinalasthe
awardisbindingonbothyouandMazdaCanadaInc.
qCanadianMotorVehicleArbitrationPlan(CAMVAP)
Ifaspecificitemofconcernarises,whereasolutioncannotbereachedbetweenanowner,
Mazda,and/oroneofit'sdealers(thatallpartiescannotagreeupon),theownermaywish
tousetheservicesofferedbytheCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassistconsumersinscheduling
andpreparingfortheirarbitrationhearings.However,beforeyoucanproceedwith
CAMVAPyoumustfollowyourMazdadisputeresolutionprocessasoutlinedpreviously.
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FormNo.8U66-EA-05F
| Categories | Mazda 6 Manuals |
|---|---|
| Model Year | 2006 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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