RX-8_8AT5-EA-09E_Edition1Page384
Wednesday,April15200910:34AM
Blackplate(384,1)
CustomerInformationandReportingSafetyDefects
CustomerAssistance
CustomerAssistance(Canada)
qSatisfactionReviewProcess
YourcompleteandpermanentsatisfactionisofprimaryconcerntoMazda.AllAuthorized
MazdaDealershaveboththeknowledgeandtoolstokeepyourMazdaintopcondition.In
ourexperience,anyquestions,problems,orcomplaintsregardingtheoperationofyour
Mazdaoranyothergeneralservicetransactionsaremosteffectivelyresolvedbyyour
dealer.Ifthecauseofyourdissatisfactioncannotadequatelybeaddressedbynormal
dealershipprocedures,werecommendthatyoutakethefollowingsteps:
qSTEP1:ContacttheMazdaDealer
Discussthematterwithamemberofdealershipmanagement.IftheServiceManagerhas
alreadyreviewedyourconcerns,contacttheownerofthedealershiporitsGeneral
Manager.
qSTEP2:ContacttheMazdaRegionalOffice
Ifyoufeelthatyoustillrequireassistance,askthedealerServiceManagertoarrangefor
youtomeetthelocalMazdaServiceRepresentative.Ifmoreexpedient,contactMazda
CanadaInc.RegionalOfficenearestyouforsucharrangements.RegionalOfficeaddress
andphonenumbersareshown(page9-8).
qSTEP3:ContacttheMazdaCustomerRelationsDepartment
Ifstillnotsubstantiallysatisfied,contacttheCustomerRelationsDepartment,Mazda
CanadaInc.,55VogellRoad,RichmondHill,Ontario,L4B3K5CanadaTEL:1(800)
263-4680.
ProvidetheDepartmentwiththefollowinginformation:
1.
2.
3.
Yourname,addressandtelephonenumber
Yearandmodelofvehicle
VehicleIdentificationNumber(VIN).Refertothe“VehicleIdentificationLabels”page
ofsection10ofthismanualforthelocationoftheVIN.
4.
5.
6.
7.
Purchasedate
Presentodometerreading
Yourdealer'snameandlocation
Thenatureofyourproblemand/orcauseofdissatisfaction
TheDepartment,incooperationwiththelocalMazdaServiceRepresentative,willreview
thecasetodetermineifeverythingpossiblehasbeendonetoensureyoursatisfaction.
9-6
FormNo.8AT5-EA-09E
| Categories | Mazda Manuals, Mazda RX-8 Manuals |
|---|---|
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)