2010 Ford Escape Owners Manual

Customer Assistance
procedureoutlinedonthefirstpageoftheCustomerAssistancesection,
youmaybeeligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Duringmediation,arepresentativeoftheBBBwillcontact
bothyouandFordMotorCompanytoexploreoptionsforsettlementof
theclaim.Ifanagreementisnotreachedduringmediationandyour
claimiseligible,youmayparticipateinthearbitrationprocess.An
arbitrationhearingwillbescheduledsothatyoucanpresentyourcase
inaninformalsettingbeforeanimpartialperson.Thearbitratorwill
considerthetestimonyprovidedandmakeadecisionafterthehearing.
Youarenotboundbythedecision,butshouldyouchoosetoacceptthe
BBBAUTOLINEdecision,Fordmustabidebytheaccepteddecisionas
well.DisputessubmittedtotheBBBAUTOLINEprogramareusually
decidedwithinfortydaysafteryoufileyourclaimwiththeBBB.
BBBAUTOLINEApplication:Usingtheinformationprovidedbelow,
pleasecallorwritetorequestaprogramapplication.Youwillbeasked
foryournameandaddress,generalinformationaboutyournewvehicle,
informationaboutyourwarrantyconcerns,andanystepsyouhave
alreadytakentotrytoresolvethem.ACustomerClaimFormwillbe
mailedthatwillneedtobecompleted,signedandreturnedtotheBBB
alongwithproofofownership.Uponreceipt,theBBBwillreviewthe
claimforeligibilityundertheProgramSummaryGuidelines.
YoucangetmoreinformationbycallingBBBAUTOLINEat
1-800-955-5100,
orwritingto:
BBBAUTOLINE
4200
WilsonBoulevard,Suite800
Arlington,Virginia22203–1833
BBBAUTOLINEapplicationscanalsoberequestedbycallingtheFord
MotorCompanyCustomerRelationshipCenterat1-800-392-3673.
Note:FordMotorCompanyreservestherighttochangeeligibility
limitations,modifyprocedures,ortodiscontinuethisprocessatanytime
withoutnoticeandwithoutobligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
ForvehiclesdeliveredtoauthorizedCanadiandealers.Inthosecases
whereyoucontinuetofeelthattheeffortsbyFordofCanadaandthe
authorizeddealertoresolveafactory-relatedvehicleserviceconcern
havebeenunsatisfactory,FordofCanadaparticipatesinanimpartial
thirdpartymediation/arbitrationprogramadministeredbytheCanadian
MotorVehicleArbitrationPlan(CAMVAP).
277
Product Specification
CategoriesFord Escape Manuals, Ford Manuals
Model Year2010
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- 344 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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2010 Ford Escape Owners Manual SKU UPC Model
aldo on May 23, 2014.

very descriptive and helpful.