CustomerInformation
CustomerAssistance
Thewholeprocessnormallytakes40daysorless.Thearbitrationdecisionisnotbinding
onyouorMazdaelseyouacceptthedecision.FormoreinformationaboutBBBAUTO
LINE,includingcurrenteligibilitystandards,pleasecall1-800-955-5100orvisittheBBB
websiteatwww.lemonlaw.bbb.org.
BeingtrulycommittedtocustomersatisfactionismorethanaphrasewithMazda.Wehope
tosatisfyeverycustomerdirectly,butifthereiseveraquestionaboutourdecision,Mazda
believesinprovidingafast,fairandfreemethodsuchastheBBBAUTOLINEtoensure
Mazdadeliversonourcommitmenttodotherightthingforourcustomers!
qCaliforniaCustomers
1.
MazdaNorthAmericanOperationsparticipatesinBBBAUTOLINE,amediation/
arbitrationprogramadministeredbytheCouncilofBetterBusinessBureaus[4200
WilsonBoulevard,Arlington,Virginia22203]throughlocalBetterBusinessBureaus.
BBBAUTOLINEandMazdahavebeencertifiedbytheArbitrationCertification
ProgramoftheCaliforniaDepartmentofConsumerAffairs.
2.
IfyouhaveaproblemarisingunderaMazdawrittenwarranty,weencourageyouto
bringittoourattention.Ifweareunabletoresolveit,youmayfileaclaimwithBBB
AUTOLINE.ClaimsmustbefiledwithBBBAUTOLINEwithinsix(6)monthsafter
theexpirationofthewarranty.
3.
4.
TofileaclaimwithBBBAUTOLINE,call1-800-955-5100.Thereisnochargeforthe
call.
InordertofileaclaimwithBBBAUTOLINE,youwillhavetoprovideyournameand
address,thebrandnameandvehicleidentificationnumber(VIN)ofyourvehicle,anda
statementofthenatureofyourproblemorcomplaint.Youwillalsobeaskedtoprovide:
theapproximatedateofyouracquisitionofthevehicle,thevehicle'scurrentmileage,the
approximatedateandmileageatthetimeanyproblem(s)werefirstbroughttothe
attentionofMazdaoroneofourdealers,andastatementofthereliefyouareseeking.
5.
BBBAUTOLINEstaffmaytrytohelpresolveyourdisputethroughmediation.If
mediationisnotsuccessful,orifyoudonotwishtoparticipateinmediation,claims
withintheprogram'sjurisdictionmaybepresentedtoanarbitratorataninformal
hearing.Thearbitrator'sdecisionshouldordinarilybeissuedwithin40daysfromthe
timeyourcomplaintisfiled;theremaybeadelayof7daysifyoudidnotfirstcontact
Mazdaaboutyourproblem,oradelayofupto30daysifthearbitratorrequestsan
inspection/reportbyanimpartialtechnicalexpertorfurtherinvestigationandreportby
BBBAUTOLINE.
9-4
| Categories | Mazda 5 Manuals |
|---|---|
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)