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Version: 2.11.8.1
Introduction
21
Rhode Island, and Vermont Emission
Control System Warranty1
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
RState Warranty Enforcement Laws (Lemon
Laws)
Montvale, NJ 07645-0350
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Maintenance
Under California law you may be entitled to a The Maintenance Booklet describes all the
replacement of your vehicle or a refund of the necessary maintenance work which should
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18
months from original delivery of the
vehicle or the accumulation of 18000 miles
(approximately 29000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes
(in the USA)
(1)
the same substantial defect or
1-800-387-0100
(in Canada)
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly Roadside Assistance will be provided in
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
will be answered by Mercedes-Benz
Customer Assistance Representatives
24
hours a day, 365 days a year.
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
(2)
(3)
the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
1
Applicable to vehicles with gasoline engine only.
Z
| Categories | Mercedes-Benz M-Class Manuals, Mercedes-Benz Manuals |
|---|---|
| Tags | Mercedes-Benz ML350, Mercedes-Benz ML350 BlueTec, Mercedes-Benz ML550, Mercedes-Benz ML63 AMG, Mercedes-Benz W164 |
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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