Customer Assistance
Customer Assistance
GETTING THE SERVICES YOU NEED
At home
YoumusttakeyourFordvehicletoanauthorizedForddealerfor
warrantyrepairs.WhileanyForddealershiphandlingyourvehicleline
willprovidewarrantyservice,werecommendyoureturntoyourselling
dealerwhowantstoensureyourcontinuedsatisfaction.Pleasenotethat
certainwarrantyrepairsrequirespecialtrainingand/orequipment,sonot
alldealersareauthorizedtoperformallwarrantyrepairs.Thismeans
that,dependingonthewarrantyrepairneeded,youmayhavetotake
yourvehicletoanotherdealer.Areasonabletimemustbeallowedto
performarepairaftertakingyourvehicletothedealership.Repairswill
bemadeusingFordorMotorcraftparts,orremanufacturedorother
partsthatareauthorizedbyFord.
Ifyouhavequestionsorconcerns,orareunsatisfiedwiththeserviceyou
arereceiving,followthesesteps:
1.
ContactyourSalesRepresentativeorServiceAdvisoratyour
selling/servicingdealership.
2.
Ifyourinquiryorconcernremainsunresolved,contacttheSales
Manager,ServiceManagerorCustomerRelationsManager.
3.
policiesorprocedures,pleasecontacttheFordCustomerRelationship
Centeratthenumberbelow.
IfyourequireassistanceorclarificationonFordMotorCompany
Away from home
IfyouownaFordorMercuryvehicleandareawayfromhomewhen
yourvehicleneedsservice,orifyouneedmorehelpthanthedealership
couldprovide,afterfollowingthestepsdescribedabove,contactthe
FordCustomerRelationshipCentertofindanauthorizeddealershipto
helpyou.
IntheUnitedStates:
FordMotorCompany
CustomerRelationshipCenter
P.O.Box6248
Dearborn,MI48121
1-800-392-3673
(FORD)
(TDDforthehearingimpaired:1-800-232-5952)
www.customersaskford.com
149
2004
Focus(foc)
OwnersGuide(post-2002-fmt)
USAEnglish(fus)
| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Model Year | 2004 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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