Customer Assistance
Board membership
TheBoardconsistsof:
•
•
Threeconsumerrepresentatives
AFordorLincolnMercurydealershiprepresentative
ConsumercandidatesforBoardmembershiparerecruitedandtrainedby
anindependentconsultingfirm.ThedealershipBoardmemberischosen
fromFordandLincolnMercurydealershipmanagement,recognizedfor
theirbusinessleadershipqualities.
WhattheBoardneeds
Tohaveyourcasereviewedyoumustcompletetheapplicationinthe
DSBbrochureandmailittotheaddressprovidedontheapplication
form.Somestateswillrequireyoutousecertifiedmail,withreturn
receiptrequested.
Yourapplicationisreviewedand,ifitisdeterminedtobeeligible,you
willreceiveanacknowledgmentindicating:
•
•
Thefilenumberassignedtoyourapplication.
Thetoll-freephonenumberoftheDSB’sindependentadministrator.
YourdealershipandaFordMotorCompanyrepresentativewillthenbe
askedtosubmitstatements.
Toproperlyreviewyourcase,theBoardneedsthefollowinginformation:
•
•
Legiblecopiesofalldocumentsandmaintenanceorrepairorders
relevanttothecase.
Theyear,make,model,andVehicleIdentificationNumber(VIN)listed
onyourvehicleownershiplicense.
•
•
•
•
•
Thedateofrepair(s)andmileageatthetimeofoccurrence(s).
Thecurrentmileage.
Thenameofthedealer(s)whosoldorservicedthevehicle.
Abriefdescriptionofyourunresolvedconcern.
Abriefsummaryoftheactiontakenbythedealer(s)andFordMotor
Company.
•
•
Thenames(ifknown)ofallthepeopleyoucontactedatthe
dealership(s).
Adescriptionoftheactionyouexpecttoresolveyourconcern.
Youwillreceivealetterofexplanationifyourapplicationdoesnot
qualifyforBoardreview.
153
2004
Focus(foc)
OwnersGuide(post-2002-fmt)
USAEnglish(fus)
| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Model Year | 2004 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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