Customer Assistance
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
ForvehiclesdeliveredtoauthorizedCanadiandealers.Inthosecases
whereyoucontinuetofeelthattheeffortsbyFordofCanadaandthe
authorizeddealertoresolveafactory-relatedvehicleserviceconcern
havebeenunsatisfactory,FordofCanadaparticipatesinanimpartial
thirdpartymediation/arbitrationprogramadministeredbytheCanadian
MotorVehicleArbitrationPlan(CAMVAP).
TheCAMVAPprogramisastraight-forwardandrelativelyspeedy
alternativetoresolveadisagreementwhenallothereffortstoproducea
settlementhavefailed.Thisprocedureiswithoutcosttoyouandis
designedtoeliminatetheneedforlengthyandexpensivelegal
proceedings.
IntheCAMVAPprogram,impartialthird-partyarbitratorsconduct
hearingsatmutuallyconvenienttimesandplacesinaninformal
environment.Theseimpartialarbitratorsreviewthepositionsofthe
parties,makedecisionsand,whenappropriate,renderawardstoresolve
disputes.CAMVAPdecisionsarefast,fair,andfinalasthearbitrator’s
awardisbindingbothtoyouandFordofCanada.
CAMVAPservicesareavailableinallterritoriesandprovinces.Formore
information,withoutchargeorobligation,callyourCAMVAPProvincial
Administratordirectlyat1-800-207-0685.
FORD EXTENDED SERVICE PLAN
Youcangetmoreprotectionforyournewcarorlighttruckby
purchasingFordExtendedServicePlan(FordESP)coverage.Itprovides
thefollowing:
•
Benefitsduringthewarrantyperioddependingontheplanyou
purchase(suchas:reimbursementforrentals;coverageforcertain
maintenanceandwearitems).
•
ProtectionagainstcoveredrepaircostsafteryourBumper-to-Bumper
Warrantyexpires.
YoumaypurchaseFordESPfromanyparticipatingauthorizeddealer.
Thereareseveralplansavailableinvarioustime,distanceanddeductible
combinationswhichcanbetailoredtofityourowndrivingneeds.Ford
ESPalsooffersreimbursementbenefitsfortowingandrentalcoverage.
WhenyoubuyFordESP,youreceivePeace-of-Mindprotection
throughouttheUnitedStatesandCanada,providedbyanetworkof
morethan4,600participatingauthorizeddealers.
209
2009
Focus(foc)
OwnersGuide,2ndPrinting
USA(fus)
| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Model Year | 2009 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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