Customer assistance
•
salesdisputesbetweencustomer
Board membership
anddealerexceptthoseassociated
withwarrantyrepairsorconcerns
withthevehicle'sperformanceas
designed
TheBoardconsistsof:
•
threeconsumerrepresentatives
• aFordorLincolnĆMercury
dealershiprepresentative
•
arequestforreimbursementof
consequentialexpensesunlessa
serviceorproductconcernisbeing
reviewed
ConsumercandidatesforBoard
membershiparerecruitedand
trainedbyanindependent
•
itemsnotcoveredbytheNew
consultingfirm.Thedealership
BoardmemberischosenfromFord
andLincolnĆMercurydealership
management,recognizedfortheir
businessleadershipqualities.
VehicleLimitedWarranty
(includingmaintenanceandwear
items)
•
allegedpersonalinjury/property
damageclaims
What the Board needs
•
•
family,personalorhousehold
purposes(exceptinstateswhere
theDisputeSettlementBoardis
requiredtoreviewcomercial
vehicles).
casescurrentlyinlitigation
Tohaveyourcasereviewedyou
mustcompletetheapplicationin
theDSBbrochureandmailittothe
addressprovidedontheapplication
form.
vehiclesnotusedprimarilyfor
Yourapplicationisreviewedand,if
itisdeterminedtobeeligible,you
•
vehicleswithnonĆU.S.warranties willreceiveanacknowledgement
indicating:
Concernsareineligibleforreviewif
theNewVehicleLimitedWarranty
hasexpiredatreceiptofyour
applicationandincertainstates
eligibilityisdependentuponthe
customer'spossessionofthe
vehicle.
•
thefilenumberassignedtoyour
application
• thetollĆfreephonenumberofthe
DSB'sindependentadministrator
YourdealershipandaFordMotor
Companyrepresentativewillbe
askedtosubmitstatements.
Eligibilitymaydifferaccordingto
statelaw.Forexampleseethe
uniquebrochuresforCalifornia,
WestVirginia,Georgiaand
Wisconsinpurchasers/lessees.
265
| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Tags | Ford Focus 2.0 |
| Model Year | 2000 |
| Download File |
|
| Document File Type | |
| Publisher | ford.com |
| Wikipedia's Page | Ford Focus |
| Copyright | Attribution Non-commercial |
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