Customer assistance
Toproperlyreviewyourcase,the
Boardneedsthefollowing
information:
Oral presentations
Ifyouwouldliketomakeanoral
presentationindicateYESto
•
legiblecopiesofalldocuments
andmaintenanceorrepairorders
relevanttothecase
question#6ontheapplication.
Whileitisyourrighttomakean
oralpresentationbeforetheBoard,
thisisnotarequirementandthe
Boardwilldecidethecasewhether
ornotanoralpresentationismade.
Oralpresentationmayberequested
bytheBoardaswell.
•
theyear,make,model,and
VehicleIdentificationNumber
(VIN)listedonyourvehicle
ownershiplicense
•
thedateofrepair(s)andmileage
atthetimeofoccurrence(s)
Making a decision
•
•
thecurrentmileage
Boardmembersreviewallavailable
informationrelatedtoeach
complaint,includingoral
presentations,andarriveatafair
andimpartialdecision.
thenameofthedealer(s)who
soldorservicedthevehicle
abriefdescriptionofyour
unresolvedconcern
abriefsummaryoftheaction
takenbythedealer(s)andFord
MotorCompany
thenames(ifknown)ofallthe
peopleyoucontactedatthe
•
Everyeffortismadetodecidethe
casewithin40daysofthedatethat
allrequestedinformationis
receivedbytheBoard.Sincethe
Boardgenerallymeetsoncea
month,itmaytakelongerforthe
Boardcanconsidersomecases.
•
•
dealership(s)
•
adescriptionoftheactionyou
expecttoresolveyourconcern
Afteracaseisreviewed,theBoard
mailsyouadecisionletteranda
formonwhichtoacceptorreject
theBoard'sdecision.Thedecisions
oftheBoardarebindingonFord
(and,insomecases,onthedealer)
butnotonconsumerswhoarefree
topursueotherremediesavailable
tothemunderstateorfederallaw.
Youwillreceivealetterof
explanationifyourapplicationdoes
notqualifyforBoardreview.
266
| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Tags | Ford Focus 2.0 |
| Model Year | 2000 |
| Download File |
|
| Document File Type | |
| Publisher | ford.com |
| Wikipedia's Page | Ford Focus |
| Copyright | Attribution Non-commercial |
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