Customer Assistance
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
YoursatisfactionisimportanttoFordMotorCompanyandtoyourdealer.
Experiencehasshownthatourcustomershavebeenverysuccessfulin
achievingsatisfactionbyfollowingthethree-stepprocedureoutlinedon
thefrontpageoftheWarrantyGuide.However,ifyourwarrantyconcern
hasnotbeenresolvedusingthethree-stepprocedure,youmaybe
eligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Initially,theBBBwilltrytoresolveyourquestionorconcern
throughmediation.Mediationisaprocessthroughwhicha
representativeoftheBBBwillcontactthepartiesandexploreoptions
forsettlementofyourclaim.Ifmediationisnotsuccessful,customers
witheligibleclaimsmayparticipateintheBBBAUTOLINEarbitration
process.Anarbitrationhearingwillbescheduledsothatyoucanpresent
yourcaseinaninformalsettingbeforeanimpartialperson.The
arbitratorwillconsiderthetestimonyprovidedandmakeadecisionafter
thehearing.Youarenotboundbythedecisionbutmaychoosetoaccept
it.IfyouchoosetoaccepttheBBBAUTOLINEdecisionthenFordmust
abidebytheaccepteddecisionaswell.Ifthearbitratorhasdecidedin
yourfavorandyouacceptthedecision,theBBBAUTOLINEprogram
willcontactyoutoensurethatFordhascompliedwiththedecisionina
timelymanner.DisputessubmittedtotheBBBAUTOLINEprogramare
usuallydecidedwithinfortydaysafteryoufileyourclaimwiththeBBB.
TofileaclaimwiththeBBBAUTOLINE,youwillbeaskedforyour
nameandaddress,informationaboutyourvehicle,informationabout
yourconcernsandanystepsyouhavealreadytakentotrytoresolve
them.
YoucangetmoreinformationbycallingBBBAUTOLINEat
1–800–428–3718,
orwritingto:
BBBAUTOLINE
4200
WilsonBoulevard,Suite800
Arlington,Virginia22203–1833
Note:FordMotorCompanyreservestherighttochangeeligibility
limitations,modifyprocedures,ortodiscontinuethisprocessatanytime
withoutnoticeandwithoutobligation.
237
2006
F-250/350/450/550(f23)
OwnersGuide(post-2002-fmt)
USA(fus)
| Categories | Ford F-150 F-250 F-350 F-450 F-550 Manuals, Ford Manuals |
|---|---|
| Tags | Ford F-250, Ford F-350, Ford F-450, Ford F-550 |
| Model Year | 2006 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)