Customer Assistance
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
ForvehiclesdeliveredtoauthorizedCanadiandealers.Inthosecases
whereyoucontinuetofeelthattheeffortsbyFordofCanadaandthe
authorizeddealertoresolveafactory-relatedvehicleserviceconcern
havebeenunsatisfactory,FordofCanadaparticipatesinanimpartial
thirdpartymediation/arbitrationprogramadministeredbytheCanadian
MotorVehicleArbitrationPlan(CAMVAP).
TheCAMVAPprogramisastraightforwardandrelativelyspeedy
alternativetoresolveadisagreementwhenallothereffortstoproducea
settlementhavefailed.Thisprocedureiswithoutcosttoyouandis
designedtoeliminatetheneedforlengthyandexpensivelegal
proceedings.
IntheCAMVAPprogram,impartialthird-partyarbitratorsconduct
hearingsatmutuallyconvenienttimesandplacesinaninformal
environment.Theseimpartialarbitratorsreviewthepositionsofthe
parties,makedecisionsand,whenappropriate,renderawardstoresolve
disputes.CAMVAPdecisionsarefast,fair,andfinalasthearbitrator’s
awardisbindingtobothyouandFordofCanada.
CAMVAPservicesareavailableinallterritoriesandprovinces.Formore
information,withoutchargeorobligation,callyourCAMVAPProvincial
Administratordirectlyat1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Beforeexportingyourvehicletoaforeigncountry,contactthe
appropriateforeignembassyorconsulate.Theseofficialscaninformyou
oflocalvehicleregistrationregulationsandwheretofindunleadedfuel.
Ifyoucannotfindunleadedfuelorcanonlygetfuelwithananti-knock
indexlowerthanisrecommendedforyourvehicle,contactaregional
officeorownerrelations/customerrelationshipoffice.
Theuseofleadedfuelinyourvehiclewithoutproperconversionmay
damagetheeffectivenessofyouremissioncontrolsystemandmaycause
engineknockingorseriousenginedamage.FordMotorCompany/Fordof
Canadaisnotresponsibleforanydamagecausedbyuseofimproper
fuel.Usingleadedfuelmayalsoresultindifficultyimportingyourvehicle
backintotheU.S.
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| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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