2007 Mazda RX 8 Owners Manual

RX-8_8V89-EA-06F_Edition1Page334
Friday,May1920069:53AM
Blackplate(334,1)
CustomerInformationandReportingSafetyDefects
CustomerAssistance
CustomerAssistance(Canada)
qSatisfactionReviewProcess
YourcompleteandpermanentsatisfactionisofprimaryconcerntoMazda.AllAuthorized
MazdaDealershaveboththeknowledgeandtoolstokeepyourMazdaintopcondition.In
ourexperience,anyquestions,problems,orcomplaintsregardingtheoperationofyour
Mazdaoranyothergeneralservicetransactionsaremosteffectivelyresolvedbyyour
dealer.Ifthecauseofyourdissatisfactioncannotadequatelybeaddressedbynormal
dealershipprocedures,werecommendthatyoutakethefollowingsteps:
qSTEP1:ContacttheMazdaDealer
Discussthematterwithamemberofdealershipmanagement.IftheServiceManagerhas
alreadyreviewedyourconcerns,contacttheownerofthedealershiporitsGeneral
Manager.
qSTEP2:ContacttheMazdaRegionalOffice
Ifyoufeelthatyoustillrequireassistance,askthedealerServiceManagertoarrangefor
youtomeetthelocalMazdaServiceRepresentative.Ifmoreexpedient,contactMazda
CanadaInc.RegionalOfficenearestyouforsucharrangements.RegionalOfficeaddress
andphonenumbersareshown(page9-6).
qSTEP3:ContacttheMazdaCustomerRelationsDepartment
Ifstillnotsubstantiallysatisfied,contacttheCustomerRelationsDepartment,Mazda
CanadaInc.,55VogellRoad,RichmondHill,Ontario,L4B3K5CanadaTEL:1(800)
263-4680.
ProvidetheDepartmentwiththefollowinginformation:
1.
2.
3.
Yourname,addressandtelephonenumber
Yearandmodelofvehicle
VehicleIdentificationNumber(VIN).Refertothe“VehicleIdentificationLabels”page
ofsection10ofthismanualforthelocationoftheVIN.
4.
5.
6.
7.
Purchasedate
Presentodometerreading
Yourdealer'snameandlocation
Thenatureofyourproblemand/orcauseofdissatisfaction
TheDepartment,incooperationwiththelocalMazdaServiceRepresentative,willreview
thecasetodetermineifeverythingpossiblehasbeendonetoensureyoursatisfaction.
9-4
FormNo.8V89-EA-06F
Product Specification
CategoriesMazda Manuals, Mazda RX-8 Manuals
Model Year2007
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