2007 Mazda RX 8 Owners Manual

RX-8_8V89-EA-06F_Edition1Page335
Friday,May1920069:53AM
Blackplate(335,1)
CustomerInformationandReportingSafetyDefects
CustomerAssistance
Pleaserecognizethattheresolutionofserviceproblemsinmostcasesrequirestheuseof
yourMazdadealer'sservicefacilities,personnelandequipment.Weurgeyoutofollowthe
abovethreestepsinsequenceformosteffectiveresults.
qMediation/ArbitrationProgram
OccasionallyacustomerconcerncannotberesolvedthroughMazda'sCustomer
SatisfactionProgram.Ifafterexhaustingtheproceduresinthismanualyourconcernisstill
notresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministeredbythe
CanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwilladviseyouabout
howyourconcernmaybereviewedandresolvedbyanindependentthirdpartythrough
bindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andourdealers.
Mazda'sparticipationinCAMVAPmakesavaluablecontributiontoourachievingthat
goal.ThereisnochargeforusingCAMVAP.CAMVAPresultsarefast,fairandfinalasthe
awardisbindingonbothyouandMazdaCanadaInc.
qCanadianMotorVehicleArbitrationPlan(CAMVAP)
Ifaspecificitemofconcernarises,whereasolutioncannotbereachedbetweenanowner,
Mazda,and/oroneofit'sdealers(thatallpartiescannotagreeupon),theownermaywish
tousetheservicesofferedbytheCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassistconsumersinscheduling
andpreparingfortheirarbitrationhearings.However,beforeyoucanproceedwith
CAMVAPyoumustfollowyourMazdadisputeresolutionprocessasoutlinedpreviously.
9-5
FormNo.8V89-EA-06F
Product Specification
CategoriesMazda Manuals, Mazda RX-8 Manuals
Model Year2007
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