2009 Mazda MX 5 Miata Owners Manual

CustomerInformationandReportingSafetyDefects
CustomerAssistance
qCaliforniaCustomers
1.
MazdaNorthAmericanOperationsparticipatesinBBBAUTOLINE,amediation/
arbitrationprogramadministeredbytheCouncilofBetterBusinessBureaus[4200
WilsonBoulevard,Arlington,Virginia22203]throughlocalBetterBusinessBureaus.
BBBAUTOLINEandMazdahavebeencertifiedbytheArbitrationCertification
ProgramoftheCaliforniaDepartmentofConsumerAffairs.
2.
IfyouhaveaproblemarisingunderaMazdawrittenwarranty,weencourageyouto
bringittoourattention.Ifweareunabletoresolveit,youmayfileaclaimwithBBB
AUTOLINE.ClaimsmustbefiledwithBBBAUTOLINEwithinsix(6)monthsafter
theexpirationofthewarranty.
3.
4.
TofileaclaimwithBBBAUTOLINE,call1-800-955-5100.Thereisnochargeforthe
call.
InordertofileaclaimwithBBBAUTOLINE,youwillhavetoprovideyournameand
address,thebrandnameandvehicleidentificationnumber(VIN)ofyourvehicle,anda
statementofthenatureofyourproblemorcomplaint.Youwillalsobeaskedtoprovide:
theapproximatedateofyouracquisitionofthevehicle,thevehicle'scurrentmileage,the
approximatedateandmileageatthetimeanyproblem(s)werefirstbroughttothe
attentionofMazdaoroneofourdealers,andastatementofthereliefyouareseeking.
5.
6.
BBBAUTOLINEstaffmaytrytohelpresolveyourdisputethroughmediation.If
mediationisnotsuccessful,orifyoudonotwishtoparticipateinmediation,claims
withintheprogram'sjurisdictionmaybepresentedtoanarbitratorataninformal
hearing.Thearbitrator'sdecisionshouldordinarilybeissuedwithin40daysfromthe
timeyourcomplaintisfiled;theremaybeadelayof7daysifyoudidnotfirstcontact
Mazdaaboutyourproblem,oradelayofupto30daysifthearbitratorrequestsan
inspection/reportbyanimpartialtechnicalexpertorfurtherinvestigationandreportby
BBBAUTOLINE.
YouarerequiredtouseBBBAUTOLINEbeforeassertingincourtanyrightsor
remediesconferredbyCaliforniaCivilCodeSection1793.22.Youarealsorequiredto
useBBBAUTOLINEbeforeexercisingrightsorseekingremediescreatedbyTitleIof
theMagnuson-MossWarrantyAct,15U.S.C.sec.2301etseq.Ifyouchoosetoseek
redressbypursuingrightsandremediesnotcreatedbyCaliforniaCivilCodeSection
1793.22
orTitleIoftheMagnuson-MossWarrantyAct,resorttoBBBAUTOLINEis
notrequiredbythosestatutes.
9-4
Product Specification
CategoriesMazda Manuals, Mazda MX-5 Miata Manuals
Model Year2009
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- 444 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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