Customer assistance
Youwillreceivealetterofexplanationifyourapplicationdoesnot
qualifyforBoardreview.
Oral presentations
Ifyouwouldliketomakeanoralpresentation,indicateYEStoquestion
6
ontheapplication.Whileitisyourrighttomakeanoralpresentation
beforetheBoard,thisisnotarequirementandtheBoardwilldecidethe
casewhetherornotanoralpresentationismade.Anoralpresentation
mayberequestedbytheBoardaswell.
Making a decision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoard’sdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
To Request a DSB Brochure/Application
Forabrochure/application,speaktoyourdealerorwrite/calltothe
Boardatthefollowingaddress/phonenumber:
DisputeSettlementBoard
P.O.Box5120
Southfield,MI48086–5120
1–800–428–3718
YoumayalsocontacttheNorthAmericanCustomerRelationshipCenter
at1-800-392-3673(Ford),TDDforthehearingimpaired:1-800-232-5952
orbywritingtotheCenteratthefollowingaddress:
FordMotorCompany
CustomerRelationshipCenter
16800
ExecutivePlazaDrive
P.O.Box6248
Dearborn,Michigan48121
235
| Categories | Ford Manuals, Ford Taurus Manuals |
|---|---|
| Tags | Ford Taurus 3.0 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(2 votes, average: 2.5 out of 3)
Automotive readers have rated 2001 Ford Taurus Owners Manual 2.5 out of 3.0 based on 2 product reviews. great product needed this tomn replace the fuse for my cigarette lighter