Customer Assistance
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
TheDisputeSettlementBoardis:
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anindependent,third-partyarbitrationprogramforwarrantydisputes.
availablefreetoownersandlesseesofqualifyingFordMotorCompany
vehicles.
TheDisputeSettlementBoardmaynotbeavailableinallstates.Ford
MotorCompanyreservestherighttochangeeligibilitylimitations,modify
proceduresand/ortodiscontinuethisservicewithoutnoticeandwithout
incurringobligationsperapplicablestatelaw.
What kinds of cases does the Board review?
Unresolvedwarrantyrepairconcernsorvehicleperformanceconcernsas
onFordandLincolnMercurycarsandFordandLincolnMercurylight
truckswhicharewithinthetermsofanyapplicablewrittennewvehicle
warrantyareeligibleforreview,exceptthoseinvolving:
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•
•
anon-Fordproduct
anon-Forddealership
salesdisputesbetweencustomeranddealerexceptthoseassociated
withwarrantyrepairsorconcernswiththevehicle’sperformanceas
designed
•
•
arequestforreimbursementofconsequentialexpensesunlessa
serviceorproductconcernisbeingreviewed
itemsnotcoveredbytheNewVehicleLimitedWarranty(including
maintenanceandwearitems)
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allegedpersonalinjury/propertydamageclaims
casescurrentlyinlitigation
vehiclesnotusedprimarilyforfamily,personalorhouseholdpurposes
(exceptinstateswheretheDisputeSettlementBoardisrequiredto
reviewcommercialvehicles)
•
vehicleswithnon-U.S.warranties
ConcernsareineligibleforreviewiftheNewVehicleLimitedWarranty
hasexpiredatreceiptofyourapplicationand,incertainstateseligibility
isdependentuponthecustomer’spossessionofthevehicle.
Eligibilitymaydifferaccordingtostatelaw.Forexample,seetheunique
brochuresforCalifornia,WestVirginia,GeorgiaandWisconsin
purchasers/lessees.
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2004
F250/350/450/550(f23)
OwnersGuide(post-2002-fmt)
USAEnglish(fus)
| Categories | Ford F-150 F-250 F-350 F-450 F-550 Manuals, Ford Manuals |
|---|---|
| Tags | Ford F-250, Ford F-350, Ford F-450, Ford F-550 |
| Model Year | 2004 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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