Customer Assistance
Pleaserecognizethattheresolutionofserviceproblemsinmostcases
requirestheuseofyourMazdadealer’sservicefacilities.personneland
equipment.Weurgeyoutofollowtheabovethreestepsinsequence
thereforeformosteffectiveresults.
MEDIATION/ARBITRATION PROGRAM
OccasionallyacustomerconcerncannotberesolvedthroughMazda’s
CustomerSatisfactionProgram.Ifafterexhaustingproceduresinthis
manual,yourconcernisstillnotresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministered
bytheCanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwill
adviseyouabouthowyourconcernmaybereviewedandresolvedbyan
independentthirdpartythroughbindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andour
dealers.Mazda’sparticipationinCAMVAPmakesavaluablecontribution
toourachievingthatgoal.ThereisnochargeforusingCAMVAP.
CAMVAPresultsarefast,fairandfinalastheawardisbindingonboth
youandMazdaCanadaInc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
Ifaspecificitemofconcernarises,whereasolutioncannotbereached
betweenanowner,Mazda,and/oroneofit’sdealers(thatallparties
cannotagreeupon),theownermaywishtousetheservicesofferedby
theCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassist
consumersinschedulingandpreparingfortheirarbitrationhearings.
However,beforeyoucanproceedwithCAMVAPyoumustfollowyour
Mazdadisputeresolutionprocessasoutlinedpreviously.
CAMVAPisfullyimplementedinallprovincesandterritories.Consumers
wishingtoobtainfurtherinformationabouttheProgramcanobtainan
informationbookletfromtheirdealer,theProvincialAdministratorofthe
CanadianMotorVehicleArbitrationPlanOfficeatthefollowingaddress
ortelephonenumber.
CanadianMotorVehicleArbitrationOffice
235
YorklandBoulevard,Suite300
NorthYork,Ontario
M2J4Y8
1
(800)207–0685
181
| Categories | Mazda Manuals, Mazda Tribute Manuals |
|---|---|
| Model Year | 2004 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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