Customer Assistance
GETTING THE SERVICES YOU NEED
At home
FordMotorCompanyandFordofCanadahaveauthorizeddealershipsto
serviceyourvehicle.ItispreferredthatyoureturntotheForddealer
whereyourvehiclewaspurchasedwhenwarrantyrepairsareneeded.
However,youmayalsotakeyourvehicletoanotherFordMotor
CompanyorFordofCanadadealershipauthorizedforwarrantyrepairs.
Certainwarrantyrepairsrequirespecialtrainingthough,sonotall
dealersareauthorizedtoperformallwarrantyrepairs.Thatmeansthat
dependingonthewarrantyrepairneeded,thevehiclemayneedtobe
takentoanotherdealer.Ifaparticulardealershipcannotassistyou,
thencontacttheCustomerRelationshipCenter.
Ifyouhavequestionsorconcerns,orareunsatisfiedwiththeserviceyou
arereceiving,followthesesteps:
1.
ContactyourSalesRepresentativeorServiceAdvisoratyour
selling/servicingdealership.
2.
Ifyourinquiryorconcernremainsunresolved,contacttheSales
ManagerorServiceManageratthedealership.
3.
Iftheinquiryorconcerncannotberesolvedatthedealershiplevel,
pleasecontacttheFordCustomerRelationshipCenter.
Away from home
IfyouownaFordorMercuryvehicleandareawayfromhomewhen
yourvehicleneedsservice,orifyouneedmorehelpthanthedealership
couldprovide,afterfollowingthestepsdescribedabove,contactthe
FordCustomerRelationshipCentertofindanauthorizeddealershipto
helpyou.
IntheUnitedStates:
FordMotorCompany
CustomerRelationshipCenter
16800
ExecutivePlazaDrive
P.O.Box6248
Dearborn,Michigan48121
1-800-392-3673
(FORD)
(TDDforthehearingimpaired:1-800-232-5952)
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| Categories | Ford Escape Manuals, Ford Manuals |
|---|---|
| Model Year | 2002 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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