Customer Assistance
CUSTOMER ASSISTANCE (CANADA)
Yourcompleteandpermanentsatisfactionisourbusiness.Wearehereto
serveyou.AllAuthorizedMazdaDealershavetheknowledgeandthe
toolstokeepyourMazdavehicleintopcondition.
Inourexperience,anyquestions,problemsorcomplaintsregardingthe
operationofyourMazdaoranyothergeneralservicetransactionsare
mosteffectivelyresolvedbyyourdealer.Ifthecauseofyour
dissatifactioncannotadequatelybeaddressedbynormaldealership
procedures,werecommendthatyoutakethefollowingsteps:
STEP1:ContactYourMazdaDealer
Discussthematterwithamemberofdealershipmanagement.Ifthe
ServiceManagerhasalreadyreviewedyourconcerns,contacttheowner
ofthedealershiporitsGeneralManager
STEP2:CalltheMazdaRegionalOffice
Ifyoufeelthatyoustillrequireassistance,askthedealerService
ManagertoarrangeforyoutomeetthelocalMazdaService
Representative.Ifmoreexpedient,contactMazdaCanadaInc.Regional
Officenearestyouforsucharrangements.
STEP2:ContacttheMazdaCustomerRelationsDepartment
Ifstillnotsubstantiallysatisfied,contacttheCustomerRelations
Department,MazdaCanadaInc.,305MilnerAvenue,Suite400
Scarborough,OntarioM1B3V4CanadaTEL:1(800)263–4680.
ProvidetheDepartmentwiththefollowinginformation:
1.
2.
3.
Yourname,address,andtelephonenumber
Yearandmodelofvehicle
VehicleIdentificationNumber(VIN).Refertothe“Vehicle
IdentificationLabels”pageofsection10ofthismanualforthe
locationoftheVIN.
4.
5.
6.
7.
Purchasedate.
Presentodometerreading.
Yourdealer’snameandlocation
Thenatureofyourproblemand/orcauseofdissatisfaction.
TheDepartment,incooperationwiththelocalMazdaService
Representative,willreviewthecasetodetermineifeverythingpossible
hasbeendonetoensureyoursatisfaction.
177
| Categories | Mazda Manuals, Mazda Tribute Manuals |
|---|---|
| Model Year | 2003 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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