2009 Ford Taurus Owners Manual

Customer Assistance
IntheUnitedStates,awarrantydisputemustbesubmittedtotheBBB
AUTOLINEbeforetakingactionundertheMagnuson-MossWarranty
Act,ortotheextentallowedbystatelaw,beforepursuingreplacement
orrepurchaseremediesprovidedbycertainstatelaws.Thisdispute
handlingprocedureisnotrequiredpriortoenforcingstatecreatedrights
orotherrightswhichareindependentoftheMagnuson-MossWarranty
Actorstatereplacementorrepurchaselaws.
IN CALIFORNIA (U.S. ONLY)
CaliforniaCivilCodeSection1793.2(d)requiresthat,ifamanufacturer
oritsrepresentativeisunabletorepairamotorvehicletoconformtothe
vehicle’sapplicableexpresswarrantyafterareasonablenumberof
attempts,themanufacturershallberequiredtoeitherreplacethe
vehiclewithonesubstantiallyidenticalorrepurchasethevehicleand
reimbursethebuyerinanamountequaltotheactualpricepaidor
payablebytheconsumer(lessareasonableallowanceforconsumer
use).Theconsumerhastherighttochoosewhethertoreceivearefund
orreplacementvehicle.
CaliforniaCivilCodeSection1793.22(b)presumesthatthemanufacturer
hashadareasonablenumberofattemptstoconformthevehicletoits
applicableexpresswarrantiesif,withinthefirst18monthsofownership
ofanewvehicleorthefirst18,000miles(29,000km),whicheveroccurs
first:
1.
Twoormorerepairattemptsaremadeonthesamenon-conformity
likelytocausedeathorseriousbodilyinjuryOR
2.
Fourormorerepairattemptsaremadeonthesamenonconformity(a
defectorconditionthatsubstantiallyimpairstheuse,valueorsafetyof
thevehicle)OR
3.
Thevehicleisoutofserviceforrepairofnonconformitiesforatotalof
morethan30calendardays(notnecessarilyallatonetime)
Inthecaseof1or2above,theconsumermustalsonotifythe
manufactureroftheneedfortherepairofthenonconformityatthe
followingaddress:
FordMotorCompany
16800
ExecutivePlazaDrive
MailDrop3NE-B
Dearborn,MI48126
THE BETTER BUSINESS BUREAU  (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
YoursatisfactionisimportanttoFordMotorCompanyandtoyourdealer.
Ifawarrantyconcernhasnotbeenresolvedusingthethree-step
252
Product Specification
CategoriesFord Manuals, Ford Taurus Manuals
Model Year2009
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- 310 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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