Customer assistance
IntheUnitedStates,awarrantydisputemustbesubmittedtothe
DisputeSettlementBoardbeforetakingactionundertheMagnuson-Moss
WarrantyAct,ortotheextentallowedbystatelaw,beforepursuing
replacementorrepurchaseremediesprovidedbycertainstatelaws.This
disputehandlingprocedureisnotrequiredpriortoenforcingstate
createdrightsorotherrightswhichareindependentofthe
Magnuson-MossWarrantyActorstatereplacementorrepurchaselaws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
TheDisputeSettlementBoardis:
•
•
anindependent,third-partyarbitrationprogramforwarrantydisputes
availablefreetoownersandlesseesofqualifyingFordMotorCompany
vehicles
TheDisputeSettlementBoardmaynotbeavailableinallstates.Ford
MotorCompanyreservestherighttochangeeligibilitylimitations,modify
proceduresand/ortodiscontinuethisservicewithoutnoticeandwithout
incurringobligationsperapplicablestatelaw.
What kinds of cases does the Board review?
Unresolvedwarrantyrepairconcernsorvehicleperformanceasdesigned
concernsonFordandLincolnMercurycarsandFordandLincoln
Mercurylighttruckswhicharewithinthetermsofanyapplicablewritten
newvehiclewarrantyareeligibleforreview,exceptthoseinvolving:
•
•
•
anon-Fordproduct
anon-Forddealership
salesdisputesbetweencustomeranddealerexceptthoseassociatedwith
warrantyrepairsorconcernswiththevehicle’sperformanceasdesigned
•
•
arequestforreimbursementofconsequentialexpensesunlessa
serviceorproductconcernisbeingreviewed
itemsnotcoveredbytheNewVehicleLimitedWarranty(including
maintenanceandwearitems)
•
•
•
allegedpersonalinjury/propertydamageclaims
casescurrentlyinlitigation
vehiclesnotusedprimarilyforfamily,personalorhouseholdpurposes
(exceptinstateswheretheDisputeSettlementBoardisrequiredto
reviewcommercialvehicles)
•
vehicleswithnon-U.S.warranties
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| Categories | Ford Explorer Manuals, Ford Manuals |
|---|---|
| Model Year | 2001 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(3 votes, average: 4.33 out of 5)
Automotive readers have rated 2001 Ford Explorer Owners Manual 4.3 out of 5.0 based on 3 product reviews. It was easy to acquire.
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