Customer assistance
ConcernsareineligibleforreviewiftheNewVehicleLimitedWarranty
hasexpiredatreceiptofyourapplicationand,incertainstateseligibility
isdependentuponthecustomer’spossessionofthevehicle.
Eligibilitymaydifferaccordingtostatelaw.Forexample,seetheunique
brochuresforCalifornia,WestVirginia,GeorgiaandWisconsin
purchasers/lessees.
Board membership
TheBoardconsistsof:
•
•
threeconsumerrepresentatives
aFordorLincolnMercurydealershiprepresentative
ConsumercandidatesforBoardmembershiparerecruitedandtrainedby
anindependentconsultingfirm.ThedealershipBoardmemberischosen
fromFordandLincolnMercurydealershipmanagement,recognizedfor
theirbusinessleadershipqualities.
What the Board needs
Tohaveyourcasereviewedyoumustcompletetheapplicationinthe
DSBbrochureandmailittotheaddressprovidedontheapplication
form.Somestateswillrequireyoutousecertifiedmail,withreturn
receiptrequested.
Yourapplicationisreviewedand,ifitisdeterminedtobeeligible,you
willreceiveanacknowledgmentindicating:
•
•
thefilenumberassignedtoyourapplication
thetoll-freephonenumberoftheDSB’sindependentadministrator
YourdealershipandaFordMotorCompanyrepresentativewillthenbe
askedtosubmitstatements.
Toproperlyreviewyourcase,theBoardneedsthefollowinginformation:
•
•
legiblecopiesofalldocumentsandmaintenanceorrepairorders
relevanttothecase
theyear,make,model,andVehicleIdentificationNumber(VIN)listed
onyourvehicleownershiplicense
•
•
•
•
thedateofrepair(s)andmileageatthetimeofoccurrence(s)
thecurrentmileage
thenameofthedealer(s)whosoldorservicedthevehicle
abriefdescriptionofyourunresolvedconcern
267
| Categories | Ford Explorer Manuals, Ford Manuals |
|---|---|
| Model Year | 2001 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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