Customer Assistance
6.
Yourauthorizeddealer’snameandlocation
7.
Thenatureofyourproblemand/orcauseofdissatisfaction.
TheDepartment,incooperationwiththelocalMazdaService
Representative,willreviewthecasetodetermineifeverythingpossible
hasbeendonetoensureyoursatisfaction.
Pleaserecognizethattheresolutionofserviceproblemsinmostcases
requirestheuseofyourauthorizeddealer’sservicefacilities,personnel
andequipment.Weurgeyoutofollowtheabovethreestepsinsequence
thereforeformosteffectiveresults.
Mediation/Arbitration Program
OccasionallyacustomerconcerncannotberesolvedthroughMazda’s
CustomerSatisfactionProgram.Ifafterexhaustingproceduresinthis
manual,yourconcernisstillnotresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministered
bytheCanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwill
adviseyouabouthowyourconcernmaybereviewedandresolvedbyan
independentthirdpartythroughbindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andour
authorizeddealers.Mazda’sparticipationinCAMVAPmakesavaluable
contributiontoourachievingthatgoal.Thereisnochargeforusing
CAMVAP.CAMVAPresultsarefast,fairandfinalastheawardisbinding
onbothyouandMazdaCanadaInc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
ForvehiclesdeliveredtoauthorizedCanadiandealerships.Ifaspecific
itemofconcernarises,whereasolutioncannotbereachedbetweenan
owner,Mazda,and/oroneofit’sauthorizeddealers(thatallparties
cannotagreeupon),theownermaywishtousetheservicesofferedby
theCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassist
consumersinschedulingandpreparingfortheirarbitrationhearings.
However,beforeyoucanproceedwithCAMVAPyoumustfollowyour
Mazdadisputeresolutionprocessasoutlinedpreviously.
198
| Categories | Mazda B-Series Manuals, Mazda Manuals |
|---|---|
| Tags | Mazda B4000 |
| Model Year | 2008 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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