Customer Assistance
4.
5.
6.
Purchasedateandcurrentmileage
Yourauthorizeddealer’snameandlocation
Yourquestion(s)
IfyouliveoutsidetheU.S.A.,pleasecontactyournearestMazda
Distributor.
STEP3:ContactBetterBusinessBureau(BBB)
MazdaNorthAmericanOperationsrealizesthatmutualagreementon
someissuesmaynotbepossible.Asafinalsteptoensurethatyour
concernsarebeingfairlyconsidered,MazdaNorthAmericanOperations
hasagreedtoparticipateinadisputesettlementprogramadministered
bytheBetterBusinessBureau(BBB)system,atnocosttoyouthe
consumer.
BBBAUTOLINEworkswithconsumersandthemanufacturerinan
attempttoreachamutuallyacceptableresolutionofanywarranty
relatedconcerns.IftheBBBisnotabletofacilitateasettlementthey
willprovideaninformalhearingbeforeanarbitrator.
YouarerequiredtoresorttoBBBAUTOLINEbeforeexercisingrightsor
seekingremediesundertheFederalMagnuson-MossWarrantyAct,15
U.S.C.§2301etseq.Totheextentpermittedbytheapplicablestate
“LemonLaw”,youarealsorequiredtoresorttoBBBAUTOLINEbefore
exercisinganyrightsorseekingremediesunderthe“LemonLaw.”Ifyou
choosetoseekremediesthatarenotcreatedbytheMagnuson-Moss
WarrantyActortheapplicablestate“LemonLaw,“youarenotrequired
tofirstuseBBBAUTOLINE.
Thewholeprocessnormallytakes40daysorless.Thearbitration
decisionisnotbindingonyouorMazdaelseyouacceptthedecision.For
moreinformationaboutBBBAUTOLINE,includingcurrenteligibility
standards,pleasecall1-800-955-5100orvisittheBBBwebsiteat
www.lemonlaw.bbb.org.
Beingtrulycommittedtocustomersatisfactionismorethanaphrase
withMazda.Wehopetosatisfyeverycustomerdirectly,butifthereis
everaquestionaboutourdecision,Mazdabelievesinprovidingafast,
fairandfreemethodsuchastheBBBAUTOLINEtoensureMazda
deliversonourcommitmenttodotherightthingforourcustomers!
CUSTOMER ASSISTANCE (CANADA)
Yourcompleteandpermanentsatisfactionisourbusiness.Wearehereto
serveyou.AllAuthorizedMazdaDealershavetheknowledgeandthe
toolstokeepyourMazdavehicleintopcondition.
237
| Categories | Mazda Manuals, Mazda Tribute Manuals |
|---|---|
| Model Year | 2009 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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