Customer Assistance
Inourexperience,anyquestions,problemsorcomplaintsregardingthe
operationofyourMazdaoranyothergeneralservicetransactionsare
mosteffectivelyresolvedbyyourauthorizeddealer.Ifthecauseofyour
dissatisfactioncannotadequatelybeaddressedbynormalauthorized
dealerprocedures,werecommendthatyoutakethefollowingsteps:
STEP1:ContactYourAuthorizedMazdaDealer
Discussthematterwithamemberofauthorizeddealermanagement.If
theServiceManagerhasalreadyreviewedyourconcerns,contactthe
owneroftheauthorizeddealeroritsGeneralManager.
STEP2:CalltheMazdaRegionalOffice
Ifyoufeelthatyoustillrequireassistance,asktheauthorizeddealer
ServiceManagertoarrangeforyoutomeetthelocalMazdaService
Representative.Ifmoreexpedient,contactMazdaCanadaInc.Regional
Officenearestyouforsucharrangements.
STEP3:ContacttheMazdaCustomerRelationsDepartment
Ifstillnotsubstantiallysatisfied,contacttheCustomerRelations
Department,MazdaCanadaInc.,55VogellRoad,RichmondHill,Ontario
L4B3K5CanadaTEL:1(800)263–4680.
ProvidetheDepartmentwiththefollowinginformation:
1.
2.
3.
Yourname,address,andtelephonenumber
Yearandmodelofvehicle
VehicleIdentificationNumber(VIN).RefertoVehicleidentification
labelintheMaintenanceandSpecificationschapterofthismanual
forthelocationoftheVIN.
4.
5.
6.
7.
Purchasedate.
Presentodometerreading.
Yourauthorizeddealer’snameandlocation
Thenatureofyourproblemand/orcauseofdissatisfaction.
TheDepartment,incooperationwiththelocalMazdaService
Representative,willreviewthecasetodetermineifeverythingpossible
hasbeendonetoensureyoursatisfaction.
Pleaserecognizethattheresolutionofserviceproblemsinmostcases
requirestheuseofyourauthorizeddealer’sservicefacilities,personnel
andequipment.Weurgeyoutofollowtheabovethreestepsinsequence
thereforeformosteffectiveresults.
238
| Categories | Mazda Manuals, Mazda Tribute Manuals |
|---|---|
| Model Year | 2009 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
(0 votes, average: 0 out of 5)