Customer Assistance
Mediation/Arbitration Program
OccasionallyacustomerconcerncannotberesolvedthroughMazda’s
CustomerSatisfactionProgram.Ifafterexhaustingproceduresinthis
manual,yourconcernisstillnotresolved,youhaveanotheroption.
MazdaCanadaInc.participatesinanarbitrationprogramadministered
bytheCanadianMotorVehicleArbitrationPlan(CAMVAP).CAMVAPwill
adviseyouabouthowyourconcernmaybereviewedandresolvedbyan
independentthirdpartythroughbindingarbitration.
YourcompletesatisfactionisthegoalofMazdaCanadaInc.andour
authorizeddealers.Mazda’sparticipationinCAMVAPmakesavaluable
contributiontoourachievingthatgoal.Thereisnochargeforusing
CAMVAP.CAMVAPresultsarefast,fairandfinalastheawardisbinding
onbothyouandMazdaCanadaInc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
ForvehiclesdeliveredtoauthorizedCanadiandealerships.Ifaspecific
itemofconcernarises,whereasolutioncannotbereachedbetweenan
owner,Mazda,and/oroneofit’sauthorizeddealers(thatallparties
cannotagreeupon),theownermaywishtousetheservicesofferedby
theCanadianMotorVehicleArbitrationPlan(CAMVAP).
CAMVAPusestheservicesofProvincialAdministratorstoassist
consumersinschedulingandpreparingfortheirarbitrationhearings.
However,beforeyoucanproceedwithCAMVAPyoumustfollowyour
Mazdadisputeresolutionprocessasoutlinedpreviously.
CAMVAPisfullyimplementedinallprovincesandterritories.Consumers
wishingtoobtainfurtherinformationabouttheProgramcanobtainan
informationbookletfromtheirauthorizeddealer,theProvincial
Administratorat1(800)207-0685,orbycontactingtheCanadianMotor
VehicleArbitrationOfficeAt:
235
YorklandBoulevard,Suite407
NorthYork,Ontario
M2J4Y8
http://camvap.ca
239
| Categories | Mazda Manuals, Mazda Tribute Manuals |
|---|---|
| Model Year | 2009 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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