12-2
CustomerInformation
STEPTWO: Ifaftercontacting a
memberofdealership management,
itappearsyourconcerncannotbe
resolved bythedealership without
furtherhelp,intheUnitedStates,
calltheCadillac Customer
Assistance Center,24hoursaday,
at1-800-458-8006. InCanada,call
theCanadianCadillac Customer
Communication Centreat
Whencontacting Cadillac,
remember thatyourconcernwill
likelyberesolved atadealer's
facility.Thatiswhywesuggest
following StepOnefirst.
decision giveninyourcase,you
mayrejectitandproceedwithany
othervenueforreliefavailable
toyou.
YoumaycontacttheBBBAuto
LineProgramusingthetoll-free
telephone numberorwritethemat
thefollowing address:
STEPTHREE(U.S.Owners): Both
GeneralMotorsandyourdealerare
committed tomakingsureyouare
completely satisfied withyournew
vehicle. However,ifyoucontinue to
remainunsatisfied afterfollowing
theprocedure outlined inStepsOne
andTwo,youcanfilewiththeBetter
Business Bureau(BBB)AutoLine
Programtoenforceyourrights.
BBBAutoLineProgram
CouncilofBetterBusiness
Bureaus, Inc.
1-888-446-2000.
Weencourage youtocallthe
toll-free numberinordertogiveyour
inquirypromptattention. Havethe
following information available to
givetheCustomerAssistance
Representative:
4200
WilsonBoulevard
Suite800
Arlington, VA 22203-1838
Telephone:1-800-955-5100
dr.bbb.org/goauto
TheBBBAutoLineProgramisan
outofcourtprogramadministered
bytheCouncilofBetterBusiness
Bureaustosettleautomotive
disputes regarding vehiclerepairsor
theinterpretation oftheNewVehicle
LimitedWarranty.Althoughyoumay
berequired toresorttothisinformal
disputeresolution programpriorto
filingacourtaction,useofthe
VehicleIdentification Number
(VIN).Thisisavailable fromthe
vehicleregistration ortitle,orthe
plateatthetopleftofthe
Thisprogramisavailable inall
50statesandtheDistrict of
.
Columbia. Eligibility islimitedby
vehicleage,mileageandother
factors. GeneralMotorsreserves
therighttochangeeligibility
limitations and/ordiscontinue its
participation inthisprogram.
instrument panelandvisible
throughthewindshield.
.
.
Dealership nameandlocation.
Vehicledelivery dateand
presentmileage.
programisfreeofchargeandyour
casewillgenerally beheardwithin
40
days.Ifyoudonotagreewiththe
| Categories | Cadillac CTS Manuals, Cadillac Manuals |
|---|---|
| Tags | Cadillac CTS 3.0, Cadillac CTS 3.6, Cadillac CTS 6.2 |
| Model Year | 2010 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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