Customer Assistance
GETTING THE SERVICES YOU NEED
At home
YoumusttakeyourFordvehicletoanauthorizeddealerforwarranty
repairs.Whileanyauthorizeddealerhandlingyourvehiclelinewill
providewarrantyservice,werecommendyoureturntoyourselling
authorizeddealerwhowantstoensureyourcontinuedsatisfaction.
Pleasenotethatcertainwarrantyrepairsrequirespecialtrainingand/or
equipment,sonotallauthorizeddealersareauthorizedtoperformall
warrantyrepairs.Thismeansthat,dependingonthewarrantyrepair
needed,youmayhavetotakeyourvehicletoanotherauthorizeddealer.
Areasonabletimemustbeallowedtoperformarepairaftertakingyour
vehicletotheauthorizeddealer.RepairswillbemadeusingFordor
Motorcraftparts,orremanufacturedorotherpartsthatareauthorizedby
Ford.
Ifyouhavequestionsorconcerns,orareunsatisfiedwiththeserviceyou
arereceiving,followthesesteps:
1.
ContactyourSalesRepresentativeorServiceAdvisoratyour
selling/servicingauthorizeddealer.
2.
Ifyourinquiryorconcernremainsunresolved,contacttheSales
Manager,ServiceManagerorCustomerRelationsManager.
3.
policiesorprocedures,pleasecontacttheFordCustomerRelationship
Centerat1-800-392-3673(FORD).
IfyourequireassistanceorclarificationonFordMotorCompany
Away from home
IfyouownaFordorMercuryvehicleandareawayfromhomewhen
yourvehicleneedsservice,orifyouneedmorehelpthantheauthorized
dealercouldprovide,afterfollowingthestepsdescribedabove,contact
theFordCustomerRelationshipCentertofindanauthorizeddealerto
helpyou.
IntheUnitedStates:
FordMotorCompany
CustomerRelationshipCenter
P.O.Box6248
Dearborn,MI48121
1-800-392-3673
(FORD)
(TDDforthehearingimpaired:1-800-232-5952)
www.customersaskford.com
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| Categories | Ford Explorer Manuals, Ford Manuals |
|---|---|
| Model Year | 2008 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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